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Understand Your Rights on matchpari99

matchpari99 operates under a framework of clear legal terms designed to protect your account, your data and your access where local law permits.

Jurisdiction-Aware TermsAccount Security PolicyData Retention RulesCookie Consent FrameworkUser Rights Under Indian Law
matchpari99 Understand Your Rights on matchpari99
LEGAL CONTACT CHANNELS

Reach Us for Any Legal or Policy Query

If you have a question about your rights, a data request or a dispute you need escalated, our policy support team is available around the clock.

Email — Policy Desk Send your legal queries, data access requests or account-related policy questions to our dedicated policy email. We log every submission with a case number and respond within 48 hours on business days.
Live Chat — Account Issues Our live chat team handles real-time queries about account status, access restrictions and policy clarifications. Available around the clock, the chat connects you to a human agent, not an automated script.
Formal Complaints — Escalation Path For unresolved disputes or formal complaints, submit a written notice via email with the subject line 'Formal Complaint'. Our compliance team reviews these independently of front-line support and responds within 5 working days.
HOW WE HANDLE YOUR DATA

Explore Our Security and Data Practices

We treat your personal data as something you've entrusted to us, not something we own.

Data Collection Scope

We collect only the data needed to operate your account — name, contact details, payment method identifiers and activity logs. We do not sell this data to third-party advertisers or marketing networks under any circumstance.

Cookie Policy

We use session cookies for login continuity and analytics cookies to understand how you navigate the lobby. You can manage cookie preferences through the consent banner that appears on your first visit to any page.

Account Security Measures

Your account is protected by two-factor authentication and encrypted password storage. Any login attempt from an unrecognised device triggers an email verification step before access is granted to your wallet.

Data Retention Period

We retain your personal data for a period of seven years after account closure, as required under Indian financial record-keeping law. After this period, data is permanently deleted from our systems.

Right to Access and Correction

You have the right to request a copy of all personal data we hold about you at any time. You may also request corrections to inaccurate records by contacting our policy desk via email.

Right to Close Your Account

You may request permanent account closure at any time by contacting support. We will process the request within 72 hours, settle any pending withdrawal to your linked UPI or PhonePe account and purge active session data.

Switch to the Answers You Need

The questions below cover the most common legal and policy topics we hear from people exploring matchpari99 for the first time. If your question is not here, contact our policy desk directly and we will get back to you within 48 hours.

Access depends on local law in your specific state or region. Where local regulations permit online wagering platforms, you may open an account. We recommend checking the regulations applicable in your state before proceeding.

Your account is governed by our Terms and Conditions document, which includes sections on account eligibility, payment rules, dispute resolution and data handling. You accept these terms when you complete registration.

Send a data access request to our policy email with the subject line 'Data Request' and your registered account details. We will compile and deliver your data file within 30 days of receiving the request.

You may request deletion of non-mandatory data at any time. However, financial records related to UPI, Paytm and PhonePe transactions must be retained for seven years under Indian law. We will explain exactly what can and cannot be deleted.

Any balance remaining in your account wallet at the time of closure will be transferred to your verified UPI or PhonePe account within 72 hours. We do not hold funds after a verified closure request is processed.

Disputes are handled first through our front-line support team. If unresolved, you may escalate to our compliance team via a formal written complaint. We aim to resolve all formal disputes within 10 working days of escalation.

We update our terms when regulations or operational practices change. We notify you by email to your registered address at least 14 days before changes take effect, giving you time to review before the new terms apply.